As part of our commitment to continually improve services for patients we are looking to make changes to improve our appointments system and would like your views on what matters most to you. Please answer the questions below by ticking the box that best reflects how you feel. All of the questionnaires are anonymous and there are no right or wrong answers.
Question 1. On average, how many times do you attend the practice per year?
Question 2. What matters most to you when you telephone the practice?
a) That I can get through the first time I call
b) That an appointment is available when I get through
c) That I am not asked to call back another day
d) That I can speak to a doctor for advice on the phone
e) That I can get an appointment with the doctor of my choice
f) How many times did you ring or visit to get today's appointment?
Question 3. When you book an appointment for a future day, what is the reason?
Other Reason, please state:
Any other comments:
Thank you for taking the time to help us review our appointment system.
DR's Collins, Merriman, Emslie & Rossi