Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all.
Please answer all of the questions and click 'Send Survey' when you are done.
1. Appointments
If you need to be seen urgently we will try our best to give you an appointment on the same day. This appointment might not be with your regular doctor. If you need a non-urgent appointment we will try our best to give you an appointment within a week of your call.
Considering this appointment system, please tell us how much you agree with the following statements
a) If I need an urgent appointment I am usually seen the same day
b) If I need a non-urgent appointment I am usually seen within one week
Strongly disagree disagree Neither agree nor disagree Agree Strongly agree
c) I am happy with the current appointment system
2. Opening times
Our current opening times are:
Mon
Tues
Wed
Thurs
Fri
Sat
8am - 7pm
8am – 6.30pm
8.30am – 11.30am
Considering our opening times, please tell us how much you agree with the following statements
a) The practice is open at times when I can attend an appointment
b) I think the current opening times are about right
3. Our Surgery
We want to make your visit to the surgery as pleasant as possible. Please tell us how much you agree with the following statements
a) The practice is easy to get to
b) The staff are friendly and approachable
c) The practice is clean and tidy
d) Overall I think the practice is welcoming
e) I would like music in the waiting area
4. Clinical care
Providing excellent clinical care is our priority. Please tell us how much you agree with the following statements
a) I feel listened to by the clinical staff
b) The clinical staff treat me with dignity and respect
c) The clinical staff communicate their message clearly and effectively
d) I am confident in the treatment I receive from the clinical staff
e) I am happy with the clinical care I receive
f) I did not have to wait too long in the surgery to see the GP
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
Male Female
What age are you?
Under 16 17 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 - 74 75 - 84 Over 84
What is the ethnic background with which you most identify?
White British White Irish Mixed White & Black Caribbean Mixed White & Black African Mixed White & Black Asian Indian Pakistani Bangladeshi Black Caribbean Black African Chinese Other
How would you describe how often you come to the practice?
Regularly Occasionally Very Rarely
Many thanks for your time in answering the questions on this survey