Thank you for taking the time to complete this survey. The data collected from this survey will be treated in the strictest confidence and will enable us to evaluate the service we are curently providing together with helping us to identify areas for possible improvement and further development.
COMMUNICATION
Q1. Are you aware that the Practice has a website? (www.universityhealthhuddersfield.co.uk)
Q2. If you are aware of the Practice website, did you find it useful and easy to navigate?
Q3. If you had difficulty with the website please detail in the comment box below or if you have any suggestions for further items to include on the website, again, please use the comment box below.
Q4. Are you aware that the Practice has its own facebook page?
Q5. If you have visited the Practice's facebook page - did you find it useful?
Q6. How do you usually communicate with the Practice to book appointments/order prescriptions etc?
Q7. How would you prefer to contact the Practice to book appointments/order prescriptions etc?
Q8. How would you prefer the Practice to contact you re appointment changes or for test results etc?
Q9. When we have information to share with patients we utilise a variety of communication methods - which of these methods would you prefer us to use to advertise say new clinics/changes to appointment times etc?
Q9a. Any other suggestions for good communication
APPOINTMENTS
Q10. When did you last see a Doctor at the Health Centre?
Q11a. In the past six months how easy have you found the following:-
Getting through on the phone
Q11b. Speaking to a Doctor on the phone
Q11c. Speaking to a Nurse on the phone
Q11d. Obtaining test results by phone
Q12. In the past 6 months have you tried to see a Doctor ugently?
Q13. Think about the last time you tried to see a Doctor urgently. Were you able to see a Doctor on the same day or in the next two weekdays that the Health Centre was open?
Q14. If you weren't able to be seen during the next two weekdays that the Health Centre was open, why was that?
Q15. In the past 6 months have you tried to book ahead for an appointment with a Doctor (by booking ahead we mean booking an appointment more than two weekdays in advance)
Q16. Last time you did try to book ahead, were you able to get an appointment with a Doctor more than 2 weekdays in advance
ARRIVING FOR YOUR APPOINTMENT
Q17. How easy do you find getting into the building at the surgery?
Q18. How clean is the GP Surgery?
Q19. How helpful do you find the receptionists at the Surgery?
Q20. How long after your appointment time do you normally wait to be seen?
SEEING THE DOCTOR YOU PREFER TO SEE
Q21. Is there a particular Doctor you prefer to see at the Health Centre?
Q22. How often do you see the Doctor you prefer?
OPENING TIMES
Q23. How satisfied are you with the opening hours at the Health Centre?
Q24. As far as you know, is the surgery open
Q25. Would you like the surgery to open at additional times?
Q26. What opening times would you personally choose to utilise?
Q27. All clinics are currently run by appointment - would you consider utilising a "drop in" service, perhaps for specific clinics?
SEEING A DOCTOR AT THE SURGERY
How good was the Doctor at each of the following?
Q28a Giving enough time during your appointment
Q28b Asking about your symptoms
Q28c Listening to you
Q28d Explaining tests and treatments to you
Q28e Involving you in decisions about your care
Q28f Taking your problem seriously
SEEING A PRACTICE NURSE AT THE HEALTH CENTRE
Q29. How easy is it for you to get an appointment with the Practice Nurse at the Health Centre?
Last time you saw a Practice Nurse at the Health Centre, how good did you find the Practice Nurse at each of the following
Q30a. Giving you enough time
Q30b. Asking about your symptoms
Q30c. Listening to you
Q30d. Explaining tests and treatments to you
Q30e. Involving you in decisions about your care
YOUR OVERALL SATISFACTION
Q31. In general, how satisfied are you with the care you get at the Health Centre?
The following questions will help us to see how experiences vary between different groups of the practice population.
Q32. Are you male or female?
Q33. How old are you?
Q34. Which of these best describes what you are doing at present?
Q35. In general, how long does your journey take from home to work (door to door)?
Q36. If you need to see a Doctor at the Health Centre during your typical working hours, can you take time away from your work to do this?
Q37. How long have you been a patient at this Practice?
Q38. How do you usually travel to your appointments at the Health Centre?
Q39. In general, would you say that your health is
Q40. Do you have any of the following conditions?
Q41. Do you consider yourself to have a regular heatlhy diet?
Q42. What do you consider to be the main barrier to you not having a healthy diet?
Q42a If you have ticked "Other" above please indicate your main barrier in the box below. Please feel free to add any additional comments.
Q43. Do you exercise regularly?
Q44. How often do you exercise (Please respond and then miss out Q45)
Q45. What do you consider to be the main barrier to you not exercising regularly?
Q45a If you have ticked "Other" above please indicate your main barrier in the box below. Please feel free to add additional comments in this box.
We offer a variety of extended clinics in-house and should be grateful if you would indicate whether you are aware of these clinicis and, if you have accessed them, how would you rate the service provided.
Q46a(i) Are you aware of the Early morning clinics between 7.00 a.m. and 8.00 a.m.?
Q46a(ii) Have you accessed one of the early morning clinics between 7.00 a.m. and 8.00 a.m.?
Q46b(i) Are you aware of the Late Night clinics running from 6.30 p.m. - 8.00 p.m.
Q46b(ii) Have you accessed one of the Late Night Clinics?
Q46c(i) Are you aware that we provide Sexual Health Clinics (CASH) at the Health Centre?
Q46c(ii) If you have attended the Sexual Health Clinics how would you rate the service provided?
Q46d(i) We provide in-house Minor Injury services for which you do not need an appointment - this can prevent you waiting for lengthy periods at Accident and Emergency. Were you aware that we provided this service at the Health Centre?
Q46d(ii) If you have attended one of the Minor Injury Clinics how would you rate the service provided?
Q46d(iii) Have you attended Accident and Emergency within the last 12 months during opening hours of the Health Centre, i.e. between 8.15 a.m. - 6.00 p.m. Monday to Friday?
Q46d(iv) If you have attended Accident and Emergency during Surgery opening hours, why did you choose to do this?
Q46d(v) If you responded "Other Reason" to the above box please can you add your comments below
Q46e(i) Are you aware that we provide in-house Physiotherapy services (by GP Referral)?
Q46e(ii) If you have attended the Physiotherapy Clinic, how would you rate the service provided?
Q46f(i) Are you aware that we have an in-house Psychotherapy service (by GP Referral)?
Q46f(ii) If you have attended the Psychotherapy Clinic, how would you rate the service provided?
Q46g(i) Are you aware that acupuncture is available at the Health Centre (by GP Referral)?
Q46g(ii) If you have accessed the in-house acupuncture clinic, how would you rate this service?
Q46h(i) Are you aware that we provide an allergy testing service at the Health Centre (by GP Referral)?
Q46h(ii) If you have attended the allergy clinic, how would you rate this service?
Q46i(i) Are you aware that we provide in-house hearing testing (by GP referral)?
Q46i(ii) If you have attended for a hearing test, how would you rate this service?
Q46j(i) Are you aware that we provide in-house lifestyle clinics, including weight reduction, smoking cessation, alcohol advice, travel clinics?
Q46j(ii) If you have attended any of the lifestyle clinics, how would you rate the service provided?
Q47 Mens' Health - the Practice does offer Health Promotion/ Prevention for Men are you aware of this?
Q48. Often Men visit their GP rarely - how would you like to access appointments for Mens' Health Related Issues?
Q49. Do you have carer responsibilites for anyone in your household with a long standing health problem or disability?
Q50. If you are a patient who has registered with the British National Health Service for the first time (i.e. you have arrived from abroad) - how would you rate NHS healthcare provision in comparison to healthcare provision in your home country?
Q51. Following on from the above question - do you have any additional comments which you would like to make?
Q52. What is your ethnic group?
Q53. Which of the following best describes how you think of yourself?
Many thanks for taking the time to complete this questionnaire. The results will be collated and reported back to you via the website and will also be available in paper format from the Practice. The intention is to create an action plan from the responses in conjunction with our patient reference group.