Dear Patient,
We have recently been asking patients for their comments and suggestions of ways to improve the practice. We would be grateful if you would take a few minutes of your time to complete a survey based on those comments.
COMMUNICATION
Q1. Looking at awareness of how the practice contacts its patients, did you know?
We send text messages if we have your details
We put information on the website
You can request your repeat medication online
Q2. Looking at improving communication between the practice and its patients, how likely are you to respond to?
A text message being sent to you
Information being put on the website
Information being left in the surgery
Information being put on the electronic touchscreen in the waiting room
Q3. How would you like to hear about practice developments? (You can choose more than one)
OPENING HOURS
Q4. How satisfied are you with the opening hours at the surgery?
Q5. As far as you know is the surgery open.... Please put a tick in each row
Before 8am?
At lunchtime?
After 6.30pm?
On Saturdays?
On Sundays?
Q6. Would you like the surgery open at additional times?
APPOINTMENTS
Q7. When did you last see a Doctor at the GP surgery?
Q8. If you haven't seen a doctor in the past 6 months, why is that? Please tick all that apply
Thinking of times when you want to see a particular doctor:
Q9. How quickly do you usually get seen?
Q10. How do you rate this?
Thinking of times when you are willing to see any doctor: (tick one box only)
Q11. How quickly do you usually get seen?
Q12. How do you rate this?
Q13. If you need to see a GP urgently can you normally get an appointment for the same day?
Q14. How do you rate this?
ARRIVING FOR YOUR APPOINTMENT
Q15. In the Reception Area, can other patients overhear what you say to the Receptionist?
Q16. How helpful do you find the Receptionists at the Surgery?
YOUR OVERALL SATISFACTION
Q17. In general, how satisfied are you with the care you get at the Surgery?
Q18. Would you recommend the Surgery to someone who has just moved to your local area?
SOME QUESTIONS ABOUT YOU
The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential.
Q19. Are you male or female?
Q20. How old are you?
Q21. Which of these best describes what you are doing at present? If more than one of these applies, please tick the main one ONLY
Q22. Do you have carer responsibilities for anyone in your household with a longstanding health problem or disability?
Q23. What is your ethnic group? (Choose one section from A to E below, then select the appropriate option to induicate your ethnic group)
A. White
B. Mixed
C. Asian or Asia British
D. Black or Black British
E. Chinese or other ethnic group
Q24. Which of the following best describes how you think of yourself?
Q25. Which of the following best describes your religion?
Many thanks for your time in answering the questions on this survey.