As a means of improving our services, we plan to cary out a patient survey every year focussing on different aspects of our care. In the last year we have developed a new website and we would like to survey the views of our patients this year to se whether you like it and in what direction you would like to see it develop further.
Q1. How often do you use our website?
Q2. Have you used our online repeat prescription service?
Q3. How convenient did you find it and did you have any problems?
Q4. Have you used any of our other online services?
Q5. If so, which service(s)?
Q6. Are there any other online services you would like us to provide eg booking appointments online?
Q7. Do you like the layout of the website? If not, how could we improve it?
Q8. Is the content for each page adequate? Is there more information you would like displayed?
Q9. Are there any other pages or links you would like to be included?
Q10. Would you be interested in reading a practice newsletter?
Q11. If yes, what would you like to see included in a practice newsletter?
Q12. And how often would you like to see it produced?
Q13. Do you have any other suggestions for how we can tell you what is happening at the surgery?
Q14. Next year we plan to carry out a different survey. What aspects of our care should we choose? (eg appointment system, telephone system, the practice staff, repeat prescriptions etc)
Finally a few questions about yourself and your use of the surgery:
Q15. Are you:
Q16. Which are group are you in?
Q17. What is your ethnic background?
Q18. Are you:
Q19. How frequently do you come to the surgery?
Q20. What is your overall impression of the care you receive at the surgery?