We would be grateful if you would complete this survey about Westbourne Medical Group. The practice wants to provide the highest standard of care. . Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your Practicer will NOT be able to identify your individual answers.
Thank you.
Shiney Row
Q1 How helpful do you find the receptionists at Shiney Row?
Fence Houses
How helpful do you find the receptionists at Fence Houses?
Houghton le Spring
How helpful do you find the receptionists at Houghton?
Q2 How do you normally book your appointments at your practice? Please tick all boxes that apply.
Q3 Are you registered for 'On Line' access with the practice
Q4 If Yes, do you use this service for the following
Q5 Are you a member of Westbourne's 'E' Forum
If you would like to become a member you can email gloria.middleton@gp-a89030.nhs.uk and your details will be included.
Q6 If you could change anything to do with the practice what would it be?
Comments
Q7 If you had a 'wish list' what services would you like to see delivered locally (ie within the Coalfields area eg Breast Screening, Ultrasound, Physiotherapy,)
Comments
Q8 Thinking of your most recent consultation with the GP. who were you last seen by
a) Giving you enough time
b) Listening to you
c) Explaining tests and treatments
d) Involving you in decisions about your care
e) Treating you with care and concern
f) Did you have confidence and trust in the person you saw or spoke to?
Q9 Thinking of your most recent consultation with the Nurse or Healthcare Assistant who were you last seen by
a) Giving you enough time
b) Listening to you
c) Explaining tests and treatments
d) Involving you in decisions about your care
e) Treating you with care and concern
f) Did you have confidence and trust in the person you saw or spoke to?
Q10 Westbourne Medical Group provides core opening hours (Main Site) between 8am - 6.00pm with extended hours on a Tuesday and Wednesday.
How satisfied are you with the opening hours at the surgery ?
Q11 How old are you?
Q12 Do you have a long-standing health condition?
Q13 What is your ethnic group?
Q14 Which of the following best describes you?
The information from the questionnaires will be collated by ourselves 'Westbourne Patient Group' and report back to the Practice at our March 2012 meeting. Thank you for taking the time to complete this.