GP PRACTICE SURVEY 2011-2012
Being one of our patients we are keen to give you the opportunity to have a say on the services we provide by completing the following series of questions. Please note that we do not require your name.
Please tick the relevant box in each of the areas.
Are you:- | | How old are you |
Male | | | Under 16 | |
Female | | | 16 - 44 | |
| | | 45 - 64 | |
| | | 65 - 74 | |
| | | 75 and over | |
What is your ethnic group | |
White | | |
Black or Black British | | |
Asian or Asian British | | |
Mixed | | |
Chinese | | |
Other ethnic group | | |
| | | | | | |
How would you describe how often you come to the practice? |
Regularly | |
Occasionally | |
Rarely | |
Very rarely | |
1. How do you usually make an appointment to see a doctor or nurse? (Please tick all relevant boxes).
In person | |
By telephone | |
Online | |
Doesn’t apply | |
2. In the past 6 months how easy have you found the following
| Very easy | Fairly easy | Not very easy | Difficult | Not tried |
Getting through on the phone | | | | | |
Speaking to a doctor on the phone | | | | | |
Speaking to a nurse on the phone | | | | | |
Obtaining test results | | | | | |
Are you able to see a doctor on the same day | | | | | |
How easy is it to book appointments ahead | | | | | |
Access to Doctors Surgery |
3. If there is a particular Dr you prefer to see at the GP surgery how quickly are you able to be seen?
Same day | |
Next day | |
2 – 4 days | |
5 days or more | |
Not tried | |
4. If you are willing to see any doctor how quickly are you seen?
Same day | |
Next day | |
2 – 4 days | |
5 days or more | |
Not tried | |
5. Once you have arrived at the surgery how long after your appointment time do you usually wait in the waiting room to be seen?
Normally on time | |
Less than 5 minutes | |
5 – 15 minutes | |
15 – 30 minutes | |
Over 30 minutes | |
6. How do you feel about how long you normally have to wait to be seen?
Don’t normally have to wait long | |
About right | |
Usually have to wait a little too long | |
I have to wait far too long | |
Not applicable | |
7. How satisfied are you with the opening hours at the surgery?
Very satisfied | |
Fairly satisfied | |
Not at all satisfied | |
Don’t know | |
8. How satisfied were you with your last appointment with a doctor at the surgery?
| Very satisfied | Fairly satisfied | Neither satisfied or dissatisfied | Very dissatisfied |
Allowed you enough time | | | | |
Asked about your symptoms | | | | |
Listened to you | | | | |
Explained about tests & treatments | | | | |
Involved you in decisions about your care | | | | |
Treat you with care and respect | | | | |
Took your problems seriously | | | | |
Did you have trust & confidence in the doctor you saw | | | | |
Were you happy with the privacy of your conversation with the doctor | | | | |
9. Telephone consultations
| Yes | No | Don’t know |
Have you ever had a telephone consultation? | | | |
Following the telephone consultation did you require a follow up? | | | |
Would you use a telephone consultation again? | | | |
10. How easy is it for you to make an appointment with our Practice Nurse at the surgery?
Very easy | |
Fairly easy | |
Not at all easy | |
Don’t know | |
11. Please rate your satisfaction at your last appointment with a nurse at the surgery
| Very | Fairly | Neither satisfied or dissatisfied | Very dissatisfied |
Allowed you enough time | | | | |
Asked about your symptoms | | | | |
Listened to you | | | | |
Explained about tests / treatments | | | | |
Involved you in decisions about your care | | | | |
Treat you with care and respect | | | | |
Took your problems seriously | | | | |
Did you have trust and confidence in the nurse you saw | | | | |
Were you happy with the privacy of your conversation with the nurse | | | | |
12. Overall how well does the practice help you to:
| Very Well | Well | Unsure | Not very well | Not applicable |
Understand your health problems | | | | | |
Cope with your health problems | | | | | |
Keep yourself healthy | | | | | |
Find information about services they provide i.e. test results, repeat prescriptions etc. | | | | | |
Understand the practice’s compliment & complaint procedure? | | | | | |
Access information about staying healthy & preventing illness | | | | | |
13. How helpful do you find the receptionists at the surgery?
Very helpful | |
Fairly helpful | |
Not very helpful | |
Not at all helpful | |
Don’t know | |
14. Can other patients overhear private conversations with receptionists?
Yes but I don’t mind | |
Yes and I’m not happy about it | |
No, other patients can’t hear | |
An area is provided for confidentiality | |
Don’t know | |
15. Regarding your practice building?
| Very | Fairly | Not very | Not at all, please explain below |
How clean is the surgery? | | | | |
How easy is it to get into the surgery building? | | | | |
How comfortable is the waiting area? | | | | |
How clear are the signs inside & outside the building? | | | | |
16. Generally how would you rate your overall satisfaction?
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17. Do you have any suggestions how the practice can make any improvements to their service?
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18. Do you have any suggestions how the doctor / nurse could improve?
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The information that you have provided in this questionnaire will not identify you and only provides us with general information which will be used to monitor and improve our services . The findings of this questionnaire will be placed in reception and copies will be also available on the practice website www.BowburnMedicalCentre.co.uk