We would be grateful if you would complete this survey about Westcroft House Surgery. We want to provide the highest standard of care, and feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About making contact with a GP or nurse.
Q1 How easy is it to speak to a doctor or nurse on the phone at Westcroft?
Q2 If you need to see a GP urgently, can you normally get seen on the same day?
Thinking of times when you want to see a particular doctor:
Q3 How quickly do you usually get seen?
Q4 How do you rate this?
Thinking of times when you are willing to see any doctor:
Q5 How quickly do you usually get seen?
Q6 How do you rate this?
About seeing the doctor of your choice
Q7 Is there a particular GP you usually prefer to see or speak to?
Q8 How often do you see or speak to the GP you prefer?
How good was the last GP you saw at each of the following?
(If you haven’t seen a GP in your practice in the last 6 months, please go to Q15)
Q9 Giving you enough time
Q10 Listening to you
Q11 Explaining tests and treatments
Q12 Involving you in decisions about your care
Q13 Treating you with care and concern
Q14 Did you have confidence and trust in the GP you saw or spoke to?
If you know the name of the GP you last saw, please write it here:
How good was the last nurse you saw at each of the following?
(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q21)
Q15 Giving you enough time
Q16 Listening to you
Q17 Explaining tests and treatments
Q18 Involving you in decisions about your care
Q19 Treating you with care and concern
Q20 Did you have confidence and trust in the nurse you saw or spoke to?
If you know the name of the nurse you last saw, please write it here:
It will help us to understand your answers if you could tell us a little about yourself
Q21 Are you?
Q22 How old are you?
Q23 Do you have a long-standing health condition?
Q24 What is your ethnic group?
Q25 Which of the following best describes you?
Finally, we are interested in any other comments you may have regarding your experience of consultations with the GP or Nurse at Westcroft House:
Thank you for completing this survey. You will be able to view the results of the survey on the website (www.westcrofthouse.co.uk) in the near future.
© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester