Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how our appointment system can be improved, if at all.
Please answer all of the questions and click 'Send Survey' when you are done.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at your GP practice?
Q2 How easy is it to get through to someone at your GP practice on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q4 If you need to see a GP urgently, can you normally get seen on the same day?
Q5 How important is it to you to be able to book appointments ahead of time in your practice?
Q6 How easy is it to book ahead in your practice?
Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.
Q8 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.
Thinking of times when you want to see a particular doctor:
Q9 How quickly do you usually get seen?
Q10 How do you rate this?
Thinking of times when you are willing to see any doctor:
Q11 How quickly do you usually get seen?
Q12 How do you rate this?
Thinking of your most recent consultation with a doctor or nurse
Q13 How long did you wait for your consultation to start?
Q14 How do you rate this?
About opening times
Q15 Is your GP practice currently open at times that are convenient to you?
Q16 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.
About seeing the doctor of your choice
Q17 Is there a particular GP you usually prefer to see or speak to?
Q18 How often do you see or speak to the GP you prefer?
How good was the last GP you saw at each of the following?
(If you haven’t seen a GP in your practice in the last 6 months, please go to Q25)
Q19 Giving you enough time
Q20 Listening to you
Q21 Explaining tests and treatments
Q22 Involving you in decisions about your care
Q23 Treating you with care and concern
Q24 Did you have confidence and trust in the GP you saw or spoke to?
If you know the name of the GP you last saw, please write it here:
How good was the last nurse you saw at each of the following?
(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q31)
Q25 Giving you enough time
Q26 Listening to you
Q27 Explaining tests and treatments
Q28 Involving you in decisions about your care
Q29 Treating you with care and concern
Q30 Did you have confidence and trust in the nurse you saw or spoke to?
If you know the name of the nurse you last saw, please write it here:
About care from your doctors and nurses
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q31 Understand your health problems?
Q32 Cope with your health problems
Q33 Keep yourself healthy
Q34 Overall, how would you describe your experience of your GP surgery?
Q35 Would you recommend your GP surgery to someone who has just moved to your local area?
Q36. How easy do you find getting into the building at the surgery ?
Q37. How clean is the GP surgery ?
Q38. In the Reception Area, can other patients overhear what you say to the receptionist?
Q39. How satisfied are you with the opening hours at the surgery ?
Q40. As far as you know is the surgery open...
Q41. Would you like the surgery open at additional times?
Q42. How did you travel to the surgery?
Q43. If you travelled by car was parking easy?
Q44. If you travelled by bus was the service convenient?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.