Dear Patient,
Many thanks for agreeing to complete this patient questionnaire.
By completing this survey you will help us gain understanding on how the practice may be able to improve, and how the services we offer are percieved by out patients.
Area's which will be covered in this questionnaire include: Appointments, Opening Hours, Access, GP' S & Nurses.
Appointments
1. How easy was it to get and appointment for the time you wanted?
2. Were you able to see the GP of your choice?
3. How easy was it to get an appointment with the GP you wanted to see?
4. How important is it to you that you see a specific GP when attending practice?
Opening Hours
5. How satisfied are you with the opening hours at the surgery?
6. As far as you are aware is the surgery open...
7. Would you like the surgery open at additional times?
Access
8. How helpful do you find the receptionists at McKenzie Group Practice?
9. How easy is it to get through to someone at McKenzie Group Practice on the phone?
10. How easy is it to speak to a Doctor or Nurse on the phone in the surgery?
11. If you need to see a GP Urgently, can you normally get seen on the same day?
12. How important is it to you to be able to pre-book appointments?
13: How easy is it to be able to Pre-book appointments?
14. How do you normally book your appointments? Please tick all boxes that apply.
Taking into consideration times when you want to see a particular doctor:
15. How quickly do you usually get seen?
16. How do you rate this service?
Taking into consideration times when you are willing to see any doctor:
17. How quickly do you usually get seen?
18. How do you rate this service?
Thinking of your most recent consultation with a Doctor or Nurse:
19. How long did you wait for your consultation to start?
20.How do you rate this?
How good was the last GP you saw at each of the following?
IF YOU HAVE NOT SEEN A GP WITHIN THE LAST 6 MONTHS PLEASE GO TO Q27.
21. Giving you enough time.
22. Listening to you.
23. Explaining tests and treatments.
24. Involving you in decisions about your care.
25.Treating you with care and concern.
26. Did you have confidence and trust in the GP you saw or spoke to?
27:How good was the last NURSE you saw at each of the following?
IF YOU HAVE NOT SEEN A NURSE WITHIN THE LAST 6 MONTHS PLEASE GO TO Q34.
28. Giving you enough time.
29. Listening to you.
30. Explaining tests and treatments.
31. Involving you in decisions about your care.
32.Treating you with care and concern.
33. Did you have confidence and trust in the nurse you saw or spoke to?
About care from your Doctors & NursesThinking about the care you get from your doctors and nurses overall, how well does the practice help you.
34. Understand your health problems?
35. Cope with your health problems.
36.Keep yourself healthy.
37. Overall, how would you describe your experience of your GP Surgery?
38. Would you recommend your GP surgery to someone who has just moved into the area?
Additional
It will help us to understand your answers if you could tell us a little about yourself.
39. Are you?
40. How old are you?
41.Do you have a long-standing health condition?
42. What is the ethnic background with which you most identify?
43. Which of the following best describes you?
Many thanks from all the staff at McKenzie Group Practice for taking your time to complete Our patient questionnaire/ survey.